DOAM - Don't wait. Do am.

Important: DOAM is a marketplace platform that connects buyers with independent sellers. DOAM is not a party to any transaction between buyers and sellers. All purchases are made directly from the seller, and DOAM bears no responsibility for the quality, safety, legality, or delivery of products or services listed on the platform.

1. Acceptance of Terms

By accessing or using DOAM ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy and Acceptable Use Policy. If you do not agree to these terms, do not use the Service.

2. Description of Service

DOAM is a global Business Activation OS that provides tools for creating and managing online storefronts. DOAM operates as a marketplace platform, not as a seller of goods or services.

Our services include:

Business identity generation (logos, bios)
Public storefront pages
Product and service management
Order tracking and management
Analytics and insights

3. Marketplace Disclaimer

DOAM IS A PLATFORM, NOT A SELLER

DOAM provides the technology platform for businesses to create storefronts and for customers to discover them. We are not involved in any transaction between buyers and sellers. When you purchase from a storefront on DOAM, you are purchasing directly from that independent business, not from DOAM.

DOAM does not:

Sell products or services directly
Guarantee product quality, safety, or authenticity
Process payments between buyers and sellers
Handle shipping, delivery, or fulfillment
Warrant that sellers will complete transactions
Assume liability for seller actions or inactions

4. Account Registration

To use DOAM, you must:

Be at least 18 years old (or legal age in your jurisdiction)
Provide accurate and complete information
Maintain the security of your account credentials
Notify us immediately of any unauthorized access
Be legally authorized to conduct business in your country

5. Fees and Payment

5.1 Subscription Plans

DOAM offers various subscription plans with fees that vary by country. All fees are displayed in your local currency where supported. Subscriptions auto-renew unless cancelled before the renewal date.

5.2 Payment Processing

Payments to DOAM are processed through various payment providers depending on your location (including Paystack, Stripe, and others). By using the Service, you agree to the applicable payment provider's terms.

5.3 Refunds

Subscription fees are generally non-refundable. Refunds may be considered at our discretion if ALL of the following conditions are met:

Request is made within 7 days of initial subscription purchase
No products have been published to your storefront
No AI credits have been used (logo generation, bio generation, etc.)
This is your first subscription with DOAM (no previous refunds)

AI-generated content (logos, bios, banners) represents consumed resources and is non-refundable once generated. Refund requests are reviewed on a case-by-case basis and approval is not guaranteed.

6. Transactions Between Buyers and Sellers

DOAM does not process, hold, or handle payments between sellers and their customers. All transactions occur directly between the parties via bank transfer, mobile money, or other methods chosen by the seller.

6.1 Seller Responsibilities

Sellers are solely responsible for:

Product descriptions, pricing, and availability
Fulfilling orders accurately and on time
Handling customer inquiries and complaints
Processing refunds and returns per their stated policy
Complying with all applicable laws and regulations
Collecting and remitting applicable taxes

6.2 Buyer Responsibilities

Buyers should:

Verify seller information before making purchases
Communicate directly with sellers for questions
Report suspicious activity through our reporting system
Understand that purchases are at their own risk

7. Prohibited Content and Activities

Please refer to our Acceptable Use Policy for detailed prohibited items and activities. In summary, you may not use DOAM to sell:

Illegal products or services
Counterfeit, stolen, or fraudulent goods
Adult content or services
Weapons, drugs, or controlled substances
Products that infringe intellectual property rights
Pyramid schemes or fraudulent offers

8. Verification and Trust

DOAM offers verification badges to indicate identity verification status:

Verified: Identity documents have been reviewed
Premium Verified: Enhanced verification with business registration

Verification badges do NOT:

Guarantee transaction outcomes or product quality
Represent endorsement by DOAM
Create any liability or warranty by DOAM
Verify ongoing business practices or conduct

9. Reporting and Disputes

9.1 Reporting Issues

If you encounter a problem with a seller or buyer, you can submit a report through our reporting system. We will review reports and may take action including warnings, suspensions, or permanent bans.

9.2 Disputes Between Buyers and Sellers

DOAM is not responsible for resolving disputes between buyers and sellers.We encourage parties to resolve disputes directly. For serious issues (fraud, non-delivery), contact local law enforcement.

10. Intellectual Property

10.1 Your Content

You retain ownership of content you upload. You grant DOAM a worldwide, non-exclusive license to display this content on your storefront.

10.2 Generated Content

AI-generated content (logos, bios) is licensed to you for business use.

10.3 DOAM Platform

The DOAM platform, including its design, code, and features, is owned by DOAM and protected by intellectual property laws.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

DOAM is provided "as is" without warranties of any kind, express or implied. DOAM, its officers, directors, employees, and agents shall not be liable for:

Any disputes, claims, or damages arising from transactions between users
The quality, safety, legality, or availability of listed products/services
The accuracy of product descriptions or seller information
The conduct or performance of any seller or buyer
Lost revenue, profits, or business opportunities
Indirect, incidental, or consequential damages
Service interruptions, errors, or data loss

Our total liability for any claim is limited to the amount you paid for the Service in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold DOAM, its affiliates, officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your products, services, or business practices
Any transaction or dispute with other users
Your violation of any third-party rights

13. Cancellation and Termination

Voluntary Cancellation: You may cancel your subscription at any time from your dashboard settings. Upon cancellation:

Your storefront will remain publicly visible for 3 days (grace period)
After 3 days, your storefront becomes hidden from public view
Your data (products, orders, settings) is preserved for 90 days
You can reactivate your subscription within 90 days to restore your store
After 90 days, your data may be permanently deleted

Subscription Expiration: If your subscription expires and you do not renew, the same 3-day grace period and 90-day data retention policy applies.

Termination by DOAM: We may suspend or terminate your account for violation of these terms or at our discretion. In such cases:

Your storefront becomes immediately inactive
Your data may be retained for legal or compliance purposes
You may request data export within 30 days of termination

14. Governing Law

These terms are governed by the laws of your jurisdiction for consumer protection matters. For other disputes, applicable law of your country applies. Any disputes shall be resolved through arbitration.

15. Changes to Terms

We may update these Terms periodically. Material changes will be notified via email. Continued use after changes constitutes acceptance.

16. Contact

For questions about these Terms of Service:

Email: legal@doam.online
Website: doam.online